The Ring doorbell has a built-in camera, motion sensor, and two-way audio communication. But what if the Ring doorbell camera does not working issue arises? There are various factors that can lead to the same problem.
If you are also struggling with the camera Ring doorbell not working problem. Then no need to get upset, as you are at the right place. In this, we will walk through some simple and easy fixes for the doorbell camera not functioning.
To fix this issue, you don’t have to do much workaround. Fixing the Ring doorbell camera not working is a quite simple job. Go through the following fixes to rectify the Ring doorbell camera don’t detect motion problem.
Why Ring Doorbell Camera Don’t Detect Motion?
The Ring doorbell not working is not new, encountering such issues is quite common. However, when we get familiar with the underlying cause of the issue. Then it becomes easier to recognize and implement an efficient and adequate fix.
So, before jumping to fixes, you should get familiar with the root causes of the Ring doorbell not working issue. Below are some common reasons that can lead to doorbell camera not functioning issue.
1. Connectivity Issue
If your Ring doorbell is offline and it cannot connect to the Ring app. The Ring doorbell not working might be due to a WiFi connectivity issue. In this, you can try disconnecting and reconnecting your doorbell to the Ring app.
2. Depleted or Drain Batteries
Wireless Ring doorbell has batteries. So, if you are struggling with the doorbell camera not working. Then it might be because of drained batteries. So, simply charge the batteries to fix the problem.
3. Poor Power Supply
If you have a wired Ring doorbell, and you encounter the Ring doorbell not working. Then it is because of poor or insufficient power supply. Check your circuit breaker, if there is any loose wire connection.
4. Weak Wi-Fi Signal Strength
A stable internet connection is crucial, the specific location of your Ring doorbell can affect its ability to maintain a strong Wi-Fi signal. Thick walls, large metal objects, or obstructions from other electronic devices can weaken the signal and lead to connectivity problems.
5. Outdated Firmware
You may encounter the Ring doorbell camera not working issue if your device is running on outdated firmware. Sometimes, outdated firmware can cause the Ring doorbell camera to not detect motion issue.
6. Improper Device Placement
If you haven’t set up the Ring doorbell properly, then you may encounter the Ring doorbell camera that doesn’t detect motion problem. So, you need to examine your connection and check whether the connection is proper or not.
7. Motion Sensor Configuration
Ring doorbells are equipped with motion sensors that trigger notifications and recordings. If the motion sensor settings are not configured correctly, you may experience Ring doorbell camera not working.
So, simply examine the motion sensor settings in the Ring app and adjust sensitivity and detection zones to align with your preferences.
8. Cloud Storage and Subscription Status
An active subscription is required to record videos. So, if your subscription has expired, then it will lead to the Ring doorbell camera don’t detect motion.
In this, simply verify your subscription status through the Ring app. Also, ensure that your account is in the right to access all the features of your doorbell.
Steps to Troubleshoot the Ring Doorbell Camera Not Working
Now that you have determined the root causes of the problem, it is time to fix it as soon as possible. Below we have listed some easy-to-follow fixes to rectify the Ring doorbell not working. Check out the following sections.
1. Check your WiFi Connection
The foremost thing, you should do is check your WiFi connection. Ring doorbell requires a stable and working WiFi connection to work properly. So, before jumping to complex fixes, ensure your wireless is working fine.
If it is on but still not connecting, then try to power cycle the WiFi network. You can also try to connect with a different WiFi network if having any issues. If the problem is not with the WiFi, then head over to further fixes.
2. Reboot your Router
To fix the Ring doorbell camera not working, you can restart your WiFi router. Rebooting the router does not require too much workaround. Follow the below steps to restart your router.
- First, you have to find the power button on the router.
- Next, to turn it off, press the power button.
- After this, wait for at least 3-4 minutes.
- Now turn on the router back and now you have restarted the network.
3. Inspect your Ring Doorbell
The next step to fix the Ring doorbell not working is to inspect your Ring doorbell. Ensure the stability of network signal between your router and Ring receiver is stable and working properly.
So, to fix the problem, you need to check the status of your network strength. Follow the below steps to inspect your doorbell.
- On your phone, open the Ring app and click on the three dots icon.
- Next, click on Select Devices and click on the device you like to test.
- Now visit Device Health and you will be provided with Power and Network statistics.
- Here you can effortlessly check if your WiFi, signal strength is good or not.
4. Restart the Ring App
If none of the above fixes solve the problem, then try restarting the App. Sometimes, a simple restart fixes the minor glitches and bigs from the Ring app. The problem may be occurring due to corrupt installation.
So, simply close the app and wait for a couple of minutes. Then reopen the Ring app and try your doorbell again. Once you have restarted the app, check whether the problem is solved or not.
5. Check your Ring Doorbell Chime
If you are still struggling with the Ring doorbell camera not working, then also check your doorbell chime. So, if you have installed one, then here is how to check the Ring chime.
- If blue lights are flashing, then your Chime is disconnected and needs to be plugged in.
- Restart the device, by unplugging your Ring Chime from the outlet, then plug it back in.
- Now test the doorbell and see if the Ring doorbell not working is solved or not.
6. Check the Power Supply
You should check your power supply if the doorbell camera don’t detect motion. You have to ensure that your Ring doorbell is receiving an adequate power supply. If it is battery-powered then make sure that the battery is charged and inserted properly as well.
For the hardwired Ring doorbell, you need to check the wiring to confirm a secure connection. In some cases, a power cycle may be required, simply turn off the power, wait a few seconds, and then turn it on again.
7. Update the Ring App and Firmware
As mentioned above outdated firmware can also lead to the Ring doorbell not working issue. Outdated firmware can lead to compatibility issues and malfunctions.
So, you need to ensure both your Ring doorbell camera and the associated mobile app are running the latest versions. Your device benefits from the latest features and bug fixes by regularly updating its firmware.
8. Check Motion Sensor Settings
Issues with motion detection can also cause the Ring doorbell camera not working as expected. So, you have to review and modify the motion sensor settings in the Ring app to ensure they align with your priorities.
Sometimes, faulty signals or missed events can be addressed by fine-tuning these settings. If the motion sensor setting is fine but still faces the Ring doorbell not working, then jump to the next method.
9. Verify Subscription and Cloud Storage
Last but not least, you should also check your subscription and cloud storage, if you encounter the Ring doorbell camera not working. There may be a subscription fee for some Ring features, such as cloud storage for recorded videos.
All you need to make sure is that your subscription is active and that your account is in a good situation. If your subscription has expired, it could lead to a disruption in service.
Sum up
If you find resolving the Ring doorbell not a working problem a complicated task. Then there is no need to get upset, all you need to do is go through the above troubleshooting resolutions as given.
Certainly, the above effective and straightforward guide will help with how to fix the Ring doorbell camera don’t detect motion. If in case, none of the above methods help you with the Ring doorbell not working.
Then you might be facing a problem, that needs technician assistance. So, if none of the above fixes help you to solve the problem, then get in touch with Ring doorbell technicians.
They will help you to rectify the doorbell not functioning problem. Our experts have complete knowledge about Ring doorbells and they have been resolving doorbell issues for a long time home.